FAQs

Please find below a selection of commonly asked questions and answers. Should you need any further information, please don't hesitate to contact us on 01423 709397.

  • Do I really need a website?

    Yes. Professional websites help to build trust and credibility with prospective and existing customers, no matter the size of your business. The first thing most people do when checking out a business is to check out its website. The way you present yourself online can make the difference between whether or not they enquire. 

    Our websites are perfect for start-ups, sole traders and small businesses wanting a quality online profile without any fuss. You may have successfully built up your business without a website, but having one can only enhance your business.

  • Why is the website free?

    Your website will be based on one of two template themes, which are the same for all businesses who sign up with us. Our hosting packages allow different levels of personalisation, but otherwise the site design is not bespoke, which means there is no fee for website design and development.

  • What will my website look like?

    We offer two template site themes, which can be viewed on the Themes page. The designs are professional, clean and modern. Both consist of a single scrolling page which you can enhance with additional sections depending on the hosting package you choose. 

    Our Starter hosting package allows for a text-based logo, which we will create for you. The Standard and Plus packages allow you to personalise your website by adding your own company logo and brand colours. Of course, with all packages, good quality photographs provided by you will always help to inject the personality of your business into your website. 

  • What do I get for the monthly hosting charge?

    There are three hosting packages – Starter, Standard and Plus. They all include free single-page web build with four sections including a Contact section, the creation of SEO metadata to help your site rank in the search engines, a HTTPS: secure facility for your URL, hosting and security backups, and one text or image update per month. There are some great additional features and services available in our Standard and Plus packages. For full details of each, visit the Prices page.

  • Is the site URL (web address) included?

    No. We ask that you purchase your chosen site URL and provide us with the details, although we can provide assistance with this through GoDaddy. We also include an SSL certificate in all our hosting packages, which gives your URL a HTTPS: secure prefix and padlock icon, which is a requirement of the new GDPR laws and reassuring for website visitors.

  • If the website is ‘free’, why am I paying a monthly fee?

    There is no initial outlay for site build, but there is a monthly fee for quality, secure hosting, site updates, a GDPR compliant Privacy Policy and more. What you pay each month is dependent on the hosting package you choose, and the features differ. Visit the Prices page for full details.

  • Isn’t it enough that I have a Facebook Page and am listed in the directories?

    Facebook is great for word of mouth recommendations and providing more of an introduction to those who have heard of your business. It does not, however, cater for those who are generally searching for the service or product you offer. 

    Directory listings also have their place, but the next natural step for prospective customers who land on your Facebook Page or directory listing is to look for your website. A lack of a website, rightly or wrongly, can lead to a loss of trust and impact on the customer’s decision to get in touch. 

  • How long will it take for my new website to go live?

    This is really up to you. As soon as we have the information we need from you and your chosen URL is set up, the site can be live that same day.

  • Who will I be dealing with when I subscribe to a new website?

    Unlike many of the DIY tools out there, Web XL is not a faceless business. You would be speaking directly to a friendly, experienced web developer based in the UK. You can contact us by phone or email – we leave that up to you.

  • Why should I choose Web XL over Wordpress or build-your-own website packages?

    The main reason to choose us is that we will build your website for you, saving you time and hassle and allowing you to focus on your day-to-day business. Unlike other products out there, we will also update your website for you on a monthly basis (the number of changes depend on the hosting package you choose), and you can speak to us directly by phone or email.

  • Why should I choose Web XL over a web design company who will charge me a fee for site build?

    This product has been developed for start-ups and small businesses, to eliminate the risk and reduce the cost involved in setting up their first website. A free website from Web XL is a great way to get you online, with affordable monthly fees that give you more than just hosting and backups – see our Prices page for details. If you are considering investing more in a larger bespoke website in the future, but are not quite ready for the initial outlay, a Web XL website is a low-risk, low-maintenance solution to get your business online, which gives you time and space to consider other options as your business grows. (Our sister agency, Design by GOBO, has extensive experience in designing and building bespoke websites, so we hope you’d consider us if you have been happy with your first Web XL site.) What’s more, you are not tied into a contract. If you decide having a basic website is not for you, you can leave us at any time – all we need is a month’s notice to cancel your hosting.

  • Will my website work on all devices?

    Yes. Our template sites are responsive, which means they are compatible with desktop, tablet and mobile devices and the content will display well on different sizes of screen.

  • Will my website appear in Google Search?

    Yes, but perhaps not immediately. Our websites are Google friendly, and in all our packages, we add the various metadata (website title, description and keywords) to help your site rank in Google. Getting your site on Google is reliant on a mixture of things, from the initial website build, to your own marketing and social media. 

  • Is my site secure and backed up?

    Our websites are hosted on AWS Servers, which are regularly backed up online. 

  • Will I be tied into a contract?

    No. You pay us a monthly hosting charge, which you can cancel at any time. 

  • I don’t think a one-page site will be enough for me and my business. Can you still help?

    Of course. If you require a larger, bespoke site, our sister web agency Design by GOBO would be happy to discuss your requirements with you. There would be an initial site build cost, followed by affordable monthly hosting fees. Visit www.designbygobo.com to find out more about what we do and enquire.

Let's get started

Here's how to order your new website

1.

Take a look at our available themes and hosting packages to decide which would suit you best.

2.

Contact us and we will help to set up your website address and monthly subscription plan. 

3.

Send us your text and images and we'll build your new website. Once you're happy we'll make your website live.

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